Refund Policy

At VesaBaby , customer satisfaction is our top priority. If you are not fully satisfied with your purchase, we’re here to help.

Returns

• Time Frame: You have 30 days from the date of purchase to request a return.
• Eligibility: To be eligible for a return, the item must be unused, unopened, and in the same condition you received it. It must also be in the original packaging.
• Non-returnable items: Some items such as gift cards, promotional items, or products on sale may not be eligible for return.

Refunds

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed and automatically applied to your original payment method within 5-10 business days.

Exchanges

• If you received a defective or damaged product, we offer exchanges within 30 days of purchase. Please contact our customer service team for assistance.

Return Shipping

• You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Us

If you have any questions about our refund policy or need assistance with a return, please contact us at vanessa.he716@gmail.com .